Quality is very important to Fräulein Lotti products and your satisfaction is very important to us!

All products are handcrafted with the utmost care and accuracy. During processing, care is taken to ensure that the products can withstand everyday use and are durable.

However, if there is a defect in your goods within 6 months of purchase, please contact us using our form. You can also write to us at kontakt@fraeuleinlotti.com.

Depending on the individual agreement, the product will then be repaired or replaced. 

The shipping costs incurred in the event of an exchange or repair are taken over by the buyer for the return shipment and by the seller for the shipment of the exchanged or repaired goods.

Fräulein Lotti does not accept any liability for damage caused by the purchaser's own fault.

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